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1. APPOINTMENT, RESERVATION & CANCELLATION
PROCEDURES
2. MEDICAL CHECK-UP PREPARATION
3. AT THE WELLNESS CENTRE
Medical Ceck-ups
- An appointment for health screenings are to be made
with Sunway Healthy Lifestyle Sdn Bhd (Formerly known
as Sunway Wellness Lifestyle Sdn Bhd) ("SHL")
by contacting the SHL Hotline (603. 5639 9993) at
least fourteen (14) days before the intended check-up
date.
- Appointments for health screenings may be done up
to six (6) months in advance.
- Confirmation of appointments is always subject to
availability.
- Any cancellation or change of appointment has to
be informed at least seven (7) days prior to the appointment
date. This Subscriber's health screening benefit for
that particular Subscription Period will be forfeited
otherwise.
- No Subscriber's benefit(s) may be carried forward
to the following Subscription Period.
- The Subscriber's health screening will be on a
first-come-first-served basis on the confirmed appointment
date which starts at 9.00am. Please note that it would
not be possible for the entire screening programme
to be completed in one (1) day if patients arrive
later than 9.30 a.m.
- Please note that the investigations will take up
to 3-4 hours in total. Appointment with the doctor
to discuss investigation results will take place in
the afternoon of the same day.
- The Subscriber's health screening benefit is only
available upon payment of 40% of the Subscription
Fee and provided always that all other dues are current.
Hotel Room Reservations
- The SHL Hotline (603. 5639 9993) is also to make
reservations for the Resort Suites at Sunway Lagoon
Resort Hotel and other hotels which SHL may deem fit
to provide for its Subscribers from time to time at
SHL's sole discretion.
- Reservations are subject to availability and are
to be made at least fourteen (14) days prior to the
intended check-in date.
- Any cancellation or change of reservation details
has to be informed at least seven (7) days prior to
the check-in date. This Subscriber's hotel stay benefit
for that particular Subscription Period will be forfeited
if not so done.
- The hotel stay benefit is only available upon payment
of 40% of your Subscription Fee and provided always
that all other dues are current.
General Advice
- Please do not wear, or, remove all jewelry and other
valuables as they may interfere with the medical check-up.
Please note that any lost belongings will be at the
sole responsibility of the Subscriber and not SHL
nor the Sunway Wellness & Aesthetics Centre.
- For those wearing contact lenses, it is suggested
that spectacles be used. Otherwise, please bring along
your contact lenses container as the lenses need to
be removed during the eye examination.
- Fasting is required from midnight before the day
of health screening. No food or beverages are allowed
during the fast, with the exception of plain water
- The purpose of fasting is to achieve accurate results
for your blood tests for glucose, cholesterol and
triglycerides
- Please do not take any medication on the day of
your appointment
Ladies
- It is advisable to book your appointment around
Day 10-14 of your cycle. This is about 5 to 7 days
after your last day of menstruation
- If you are menstruating on the day of your appointment,
please re-schedule your appointment. This is because
the urine and cervical (PAP) smear test cannot be
performed if you are menstruating
- Please note that only ladies who are sexually active
are advised to have cervical (PAP) smears.
- If you are pregnant or suspect that you may be pregnant,
radiological investigations e.g. Chest X-Rays, Fluoroscopy
X-Rays, CT Scans or Mammograms are not recommended
- For ladies undergoing Mammograms, please do not
use deodorant or talcum powder on the day of Mammogram
Stress ECG (treadmill) tests
- This test takes about 45 minutes to 1 hour
- Please bring along your sports attire and running
shoes for this test
- Avoid having a heavy meal before this test
- If you are on heart medication, please inform your
doctor before starting the
treadmill test.
- Please approach the registration counter upon arrival
for your health screen.
- Please produce your Appointment Confirmation Slip
& Subscription card. Please highlight to the Customer
Relations Officer if you are pregnant, fitted with
a pace maker, have allergies, wearing contact lens
or are having any health problems etc.
- Switch off your hand phone as it may interfere
with the medical equipment.
- Kindly remove all your personal belongings, watches,
jewelry, etc as they may interfere with the equipment
used.
- When you are ready, the Customer Relations Officer
will guide you to your first medical check-up procedure.
- After each check-up procedure, the Customer Relations
Officer will guide you to the next procedure. If you
are unsure or have any queries, do check with the
Customer Relations Officers who will provide you with
the guidance you require.
Conclusion
- After all the procedures are completed, please check
with the Customer Relations Officer what time you
are supposed to come back in the afternoon to see
the doctor for a consultation.
- You can now proceed to the food & beverage
outlet at the hospital for a complimentary snack and
beverage.
- You will be called into the Consultation Room for
a discussion and explanation on the results by a doctor.
- The Official Medical Report will be prepared and
sent to you by post within a week of your health screening.
For appointments, reservations & inquiries, please
contact our
Relationship Officer at the Sunway Healthy Lifestyle Hotline
below.
If making an appointment / reservation, kindly advise
us on the following:
i. Subscription Number and Name
ii. Type of Subscription (I-Care / We-Care / Youth-Care
/ Prime-Care)
iii. Date of Intended Check-up / Hotel Reservation
iv. Contact Phone Number or Email Address
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