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Q: What is Sunway Online Ticketing? |
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Sunway Online Ticketing is a service provided by Sunway
Lagoon Theme Park and Lost World of Tambun Water Theme
Park allowing customers to purchase Sunway Lagoon Theme
Park and Lost World of Tambun Water Theme Park tickets
via the Internet. |
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Q: I wish to purchase Sunway Lagoon
Theme Park and/or Lost World of Tambun Water Theme Park
tickets online, how do I go about it? |
First, you have to register as a Sunway World Club
member. Click here
to register as a Sunway World Club member. For first time
buyer, please refer to How
it Works for the step-by-step purchase demo guide.
Secondly, you have to make the payment online. You have the options to make the payment as follows:
1. If you are a Maybank2u registered member, please choose Payment Option 1, powered by Maybank2u and pay via your savings/current account or local Visa/Master credit cards registered with Maybank2u.
2. You may also choose Payment Option 2, which is powered by Alliance bank and pay via any Visa International / Master International credit cards.
3. Alternatively, if you are CIMB Clicks registered
member, you may choose Payment Option 3, which is powered
by CIMB Bank and pay via your savings/current account.
4. Alternatively, you may choose Payment Option 4, which
is powered by FPX and pay via your savings/current account.
Kindly take note that you are not able to purchase Sunway Lagoon Theme Park and Lost World of Tambun Water Theme Park tickets in one transaction. You have to purchase them in separate transactions.
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Q: What is Sunway World Club membership? |
| Sunway World Club membership is a free online membership
that allows registered members to enjoy interactive features
available at all Sunway web sites. For instance, the sending
of e-greeting cards, the posting of classified ads, latest
event updates alert via email, participate in e-contests
and purchase of online tickets or e-gift vouchers. |
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Q: Who can purchase Sunway tickets
online? |
| Anyone with an email account, has a registered account
with Maybank or has a credit card can make an online purchase. |
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Q: How do I make a payment? What are
the payment options available? |
There are Three(3) payment options available. You have to make a payment online using one of the following payment gateways:
Option 1 : Powered by Maybank2u
You have to be a Maybank2u.com registered users and you may pay via your Maybank savings account, current account, credit card and other types of credit cards - Visa and Master credit cards issued by banks and financial institutions incorporated in Malaysia.
Option 2 : Powered by Alliance Bank
Pay by any Visa international & Master international credit cards.
Option 3 : Powered
by CIMB Bank
You have to be a CIMB Clicks registered users and you
may pay via your CIMB savings or current account.
Option 4: Powered
by FPX
Pay via FPX using your savings or current account.
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Q: How do I know if my online purchase
from your web site has been acknowledged? Will I get my
ticket voucher instantly? |
You will not get the eticket instantly. You will
only receive the eticket via email from us once your payment
has been accepted/processed by the bank. We will need
at least one banking day to confirm the status of the
payment. The one banking day confirmation doest not apply
when your purchases is made during eve or on public holidays
including state of Selangor's public holidays. Subsequently,
the eticket will be delivered to your email address as
registered at our web site with conditions as below:-
i) On the next banking/working day if payment is made
from Monday to Thursday (e.g. Purchase on Monday, eticket
will be delivered on Tuesday and so on).
ii) On the following Monday if purchases is made from
Friday to Sunday.
ii) On the next banking/working day if purchases is made
on Public Holidays including public holidays in the state
of Selangor.
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Q: What should I do when I receive
the confirmation email with eticket link/s? |
| To retrieve the eticket, just click on the link/s provided
in the email and print out the eticket for redemption. |
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Q: What if I do not receive eticket
via email after the next day of purchase? |
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You have to contact our Customer
Service Hotline at 603-5639 8798 or email us
at worldclub@sunway.com.my.
Our hotline is available from 9am
to 6pm every Mondays to Fridays.
Alternatively, you can log on to www.sunway.com.my/onlineticketing
and click on 'Purchase
History' to print out your eTicket. The page will
only shows your last 6 month's purchase history. |
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Q: What if I lose the email with eticket
link or the voucher printout? |
| You may contact our online ticketing Customer Service
Hotline at 603-5639 8798 or email us at worldclub@sunway.com.my.
Our hotline is available from 9am to 6pm every Monday
to Friday. Our team will be happy to assist you. |
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Q: Can I cancel my purchase order after
I have made a payment? Will I get a refund? |
| No cancellation will be accepted upon confirmation of
purchase. Cancellation will only be permitted in the event
of a duplicate transaction and each case will be reviewed
separately before acceptance. A charge of RM 3.00 or 3%
whichever is higher will be imposed on the total transacted
amount for each cancellation made and the charged amount
will be deducted upon reimbursement to issuer bank. |
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| Q: Can I ask someone else to collect the tickets on my behalf? |
No. Third party collection is not allowed. If you have any questions, kindly email to worldclub@sunway.com.my or contact our customer service hotline at 603-56398798
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Q: Do I need to specify my visitation
date? |
| No. You do not need to specify your visitation date. |
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Q: Is there any validity date for the
online ticket purchased? |
| Yes. The eticket is valid for 6 (six) months from the
date of purchase. |
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Q: Can I extend my eticket's expiry
date stated in the voucher? |
| No. We do not allow any extension on eticket's expiry
date. |
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Q: How do I redeem my entrance ticket
with the ticket voucher? |
| Bring along the printed copy of the eticket with your
identification card (Malaysian) or photocopy of passport
(Non-Malaysian) and proceed to the ticketing counter to
redeem against the entrance wristband. |
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Q: What is the age limit qualification for a Child ticket? |
For Sunway Lagon Theme Park, children denote
child above 90cm and aged 11 and below or Senior Citizen
aged 60 and above. Children below 90cm height, the admission
is free.
For Lost World of Tambun Water Theme
Park, children denote child age below 12 years
old. Children below 90cm is free of charge. |
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Q: Does Sunway Lagoon All Park ticket
includes admission to all rides in both Dry and Wet park?
Do I need to pay extra for the individual rides in the
theme park? |
| Yes. All rides in both Dry and Wet Park are included
for All Park ticket admission. You do not need to pay
extra for the rides. However, tubes, surfboards and body
boards are on rental basis. Please click here
to view the rental charges. |
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Q: Are the tickets purchased online
valid for use during school holidays and public holidays? |
| Yes. You can utilise your tickets any day you want before
the 6-month valid period is up. |
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Q: Where is Lost World of Tambun Water Theme Park located?
What are their operation hours? |
| CLICK
HERE for more information about Lost World of Tambun
Water Theme Park. |
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Still can't find answers to your questions from this
FAQ? Please contact us at the :
For enquiries on online ticketing
Customer Service Hotline : 603-5639 8798
Email : worldclub@sunway.com.my
For enquiries on Sunway Lagoon Theme
Park
Guest Services Hotline : 603-5639 0000
Email : ask_lagoon@sunway.com.my
For enquiries on Lost World of Tambun
Water Theme Park
Customer Service Hotline : 605-542 8888
Email : lostworldoftambun@sunway.com.my |
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