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• Ensure high availability and reliability of the IT systems' databases.
• Ensure effective system implementation to meet users' expectation.
• Ensure all systems implemented as per schedule time frame, budget cost and quality.
• Maximize system utilization to ensure return of investment (ROI).
• To continuously innovate and streamline IT systems and business processes.
• To ensure uninterrupted system operation.
  
  

• Provide application support and assistance.
• Study and analyze user requirements, business processes mapping, transform business requirement into system specification.
• Project management and implementation of new modules and enhancements.
• Develop, design and enhance reports to meet users’ requirements.
• Responsible for SQL database administration and maintenance.
• Responsible for programs deliverables.
  
• Responsible for user training/workshops.
  
• Promote and create IT awareness to encourage use of IT.
  
• Conduct post review to gather users' feedback by identifying areas required further improvement.

• Degree in IT or equivalent with at least 2 year of working experience.
  
• Experience in the mall/property management industry would be an added advantage.
  
• Required Skills: Ms SQL 2000/2005 and Report Design tools such as Crystal Report.
  
• Basic knowledge in programming will be an added advantage.
  
• Strong analytical and problem solving/troubleshooting skills.
  
• Good project management skills.
  
• A team player with good interpersonal and communication skills.
  
• Able to work independently with minimum supervision.
  
• Resourceful, innovative and always seek opportunities to enhance IT processes.

• Identify, develop and execute mall services while maintaining current mall service efforts
• Advise management on mall service issues and recommend appropriate actions
• Provide customer service support to daily operations
• Collaborate with Group Public Affairs on Group efforts  
• Execute Corporate Social Responsibility efforts
• Handle tours and presentations for visiting delegates
• Arrange external video/photography session to increase marketing revenue, brand awareness and promote goodwill

• Diploma/BA in ommunication/Marketing/Hospitality with at least 2 years of working experience in a similar capacity
• Demonstrates teamwork yet able to work individually to achieve objectives
• Meticulous, analytical and able to identify customer service issues and address the issues tactfully
• Articulate, excellent presentation and interpersonal skills
• Proficiency in Mandarin (both verbal and written) will be an advantage

JOB DESCRIPTION: