Prosperity

We continue to be the largest stakeholder in all our master-planned communities and developments – Sunway City Kuala Lumpur, Sunway City Ipoh, Sunway City Iskandar Puteri, Sunway South Quay, Sunway Damansara, Sunway Putra Place, Sunway Seberang Jaya, Sunway Velocity and Sunway Paya Terubong. We own up to 40% of total assets in each of these integrated developments and recycle capital back into the communities through the creation of new assets, security enhancements and other services and amenities, promising lifelong growth for all within our community.

By doing so, we ensure constant job creation for the communities around us, the increase of value in surrounding properties, and sustainable income from tourism (in communities with tourism-supported components).

• The product workmanship performance of our projects under construction are monitored through our Sunway Quality Merit System (SQMS) Assessment, where we target to achieve at least 80% for each project.
• We have improved the tracking of our property buyers using the Net Promoter Score (NPS) Survey via a new IT system. As a result, we have recorded an increase in response rates and engagement with customers, as the system allows sales staff to conduct surveys immediately upon visiting the sales galleries.
• Sunway Malls embarked on measuring customer satisfaction through the Customer Satisfaction Index and Net Promoter Score, starting with its flagship mall Sunway Pyramid.

• We continue to build Sunway Velocity, where we are targeting to complete infrastructure investments of RM31 million. Thus far, two link bridges connecting Sunway Velocity to two MRT stations (MRT Maluri Station & MRT Cochrane) and one LRT station (LRT Maluri Station).
• We are currently building three link bridges from Sunway Velocity TWO to Sunway Velocity.
• We have invested approximately RM10 million in Sunway Serene to beautify the adjacent Tasik PJ Kita @ Kelana Jaya (12 acres) which comes complete with a jogging track.

We have invested in Sunway Money, an electronic remittance service fully licensed by Bank Negara Malaysia. Its mission is to provide one of the lowest fees for remittance services by leveraging our own economies of scale.

Sunway Pharmacy is our pharmacy chain which makes healthcare products accessible and affordable for everyone. Sunway Pharmacy provides consultation at no cost and money-back guarantees for low pricing. This initiative is invested in by Sunway Ventures.

Sunway PopBox is a last-mile delivery solution in the form of an automated smart parcel locker. This innovation lessens the carbon footprint and reduces the chances of missed deliveries. This initiative is invested in by Sunway Ventures.

Sunway iLabs continues to bring young minds together. In 2019, we gathered more than 1,000 students, innovators and entrepreneurs from around the world to develop solutions for the urban future. We have also provided testbeds in Sunway living lab to various startups.