Announcement

Stakeholder Engagement

Our Stakeholders

We define our stakeholders as groups whom our business has a significant impact on and those with a vested interest in our operations. We believe that actively engaging and working in partnership with our stakeholders is crucial to addressing sustainability concerns.

Sunway Customers

Customers

We value our customers and strive to serve with the best of our abilities and resources to provide them quality products and services.

Expectation
  • Product quality and safety
  • Innovation
  • Customer welfare
  • Ecological impact
  • Training and education
  • Waste and hazardous waste management
  • Water and effluents management
Our approach
  • We place innovation at the forefront as one of our strategic growth pillars. The various divisions strive towards innovation, product quality and safety as well as customer service excellence in order to maintain their competitive edge as well as to accelerate customer engagement during the pandemic.
  • Our sustainability report addresses our environmental impact in a comprehensive and transparent manner.
  • We have installed a cybersecurity system to mitigate cyberattacks and to protect the data privacy of our stakeholders.
  • We ensure our employees are well equipped with the latest knowledge and skills to meet customer expectations.
Sunway Employees

Employees

We prioritise the welfare of our employees, believing that they act as enablers of the transformation we want to achieve within the organisation, in the communities we build, own, manage and serve.

Expectation
  • Employee engagement
  • Employee health and safety
  • Training and education
  • Labour practices
Our approach
  • To future-proof our workforce, we provide holistic and structured training and development programmes that help employees achieve their personal goals as well as the Group’s collective goals as an organisation.
  • As members of the community they serve, live, learn and play in, our employees enjoy a wide range of benefits, ranging from childcare subsidies to staff discounts for a whole host of services.
Sunway Government & Industry Affiliates

Government & Industry Affiliates

We work closely with the government, such as the Department of Occupational Safety and Health (DOSH), and industry affiliates to achieve the best outcomes in sustainable development and nation-building efforts.

Expectation
  • Business ethics
  • Ecological impact
  • Economic performance
  • Employee health and safety
  • Labour practices
Our approach
  • We uphold good corporate governance through a range of robust policies, namely, the Code of Conduct and Business Ethics as well as the Anti-Bribery and Corruption Policy to ensure regulatory compliance.
  • We support the government’s Nationally Determined Contribution (NDC) as we seek to progress towards low-carbon sustainable cities through sustainable development and acceleration of digital transformation.
  • We support the Ministry of Housing and Local Government’s recommendations on Smart and Sustainable Cities.
  • We support, collaborate and play active roles in industry affiliations to steer policy changes and industry initiatives to contribute to nation-building and economic prosperity.
Sunway Local Communities & NGOs

Local Communities & NGOS

We invest in the communities in which we operate and aim to create long-term value to enrich their livelihoods.

Expectation
  • Business model resilience
  • Community
  • Physical impact of climate change
  • Waste and hazardous materials management
  • Water and effluents management
Our approach
  • We recorded more than 18,000 man-hours of employee volunteerism in #SunwayforGood and CSR-related programmes.
  • We took proactive measures to respond to COVID-19 impact, contributing to frontline workers, lifting the underprivileged as well as our mall tenants whose businesses were impacted by the pandemic.
  • We worked together with the communities to advocate waste reduction while improving their livelihoods.
Sunway Shareholders

Shareholders

We maintain prudent risk management and maximise our shareholders’ returns on top of ensuring transparency through fair reporting and timely communication.

Expectation
  • Business model resilience
  • Business ethics
  • Ecological impact
  • Economic performance
  • Systematic risk management
Our approach
  • We embedded the recommendations of the Task Force on Climate related Financial Disclosures (TCFD) to bolster the Group’s risk management in climate change.
  • We implement strategies to enhance business and financial resilience.
  • We conduct active investor relations programmes and activities to engage with the investment community and retail investors.
Sunway Suppliers and Vendors

Suppliers/Vendors

We ensure our suppliers adhere to our Sustainable Procurement Policy and Supplier Code of Conduct, which emphasise environmental protection and social ethics.

Expectation
  • Economic performance
  • Employee health and safety
  • Human rights
  • Labour practices
  • Training and education
Our approach
  • We developed a Sustainable Procurement Policy to prioritise suppliers and vendors who adopt sustainable practices in their organisations.
  • We practise equal access to purchasing opportunities, ensuring a transparent tendering and bidding process in the procurement value chain.
  • Our procurement registration form and terms & conditions are easily accessible via our corporate website at www.sunway.com.my.
  • We utilise Esker software to ease the approval process and eliminate hard copy submissions from our suppliers to maintain a systematic archive and to improve customer experience.
  • Sunway respects human rights in alignment with the UN Guiding Principles on Business and Human Rights and UN Global Compact (UNGC) Principles. We also recognise the International Labour Organization’s (ILO) eight fundamental Conventions concerning freedom of association and the right to collective bargaining, the elimination of forced labour, child labour and discrimination in the workplace.

SUNWAY BERHAD’S MATERIALITY ASSESSMENT

Materiality assessments are integral to Sunway’s value creation journey, enabling us to identify and assess key risks and opportunities to ensure sustainable growth. They help us further engage with our stakeholders and improve our understanding on ESG issues that are most important to the Group and all our stakeholders.

Read more

Process of Sunway’s Materiality Assessment:

Magnifier

Identification of objectives and scope

Chart

Identification and categorisation of material issues

Meeting

Stakeholders engagement through online surveys and focus group discussions

Demographic

Prioritisation of material issues

Checklist

Validation to ensure alignment with industry peers locally, regionally and globally

Network

Endorsement by Board Sustainability Committee (BSC)

ENVIRONMENTAL
  • Energy Management
  • Water & Effluents Management
  • Waste & Hazardous Materials
  • Physical Impacts of Climate Change
SOCIAL
  • Product Quality& Safety
  • Employee Health & Safety
  • Training & Education
  • Customer Welfare
  • Innovation
  • Labour Practice
  • Community
GOVERNANCE
  • Business Ethics
  • Economic Performance
  • Systemic Risk Management

MATERIAL ENVIRONMENTAL ISSUES

sunway energy management

ENERGY MANAGEMENT

Affordable and Clean Energy Sustainable Cities and Communities Responsible Consumption and Production Climate Action
Risks
  • Increased operational expenses
Opportunities
  • Design and build green buildings as well as implement energy-efficient practices in managed assets
GRI 302, 305
sunway water effluent & management

WATER & EFFLUENTS MANAGEMENT

Good Health and Well-Being Clean Water and Sanitation Sustainable Cities and Communities Responsible Consumption and Production Climate Action Life Below Water
Risks
  • Health risks to local communities
  • Regulatory fines that will impact finances, licence to operate and reputation
  • Water shortages resulting in disruption to businesses and increasing operational expenses
Opportunities
  • Leverage efficient water management system to mitigate water pollution and disruptions to business operations
  • Use local supply of recycled water/build water treatment plant
GRI 303, 306
Sunway waste and hazardous

WASTE & HAZARDOUS WASTE MATERIALS MANAGEMENT

Good Health and Well-Being Sustainable Cities and Communities Responsible Consumption and Production Climate Action Life Below Water Life on Land
Risks
  • Health risks to local communities
  • Regulatory fines that will impact finances, licence to operate and reputation
Opportunities
  • Develop waste management hierarchy that focuses on waste prevention, minimal waste disposal and scheduled waste management
GRI 305, 306
CLIMATE CHANGE

PHYSICAL IMPACT OF CLIMATE CHANGE

Sustainable Cities and Communities Climate Action Partnerships for the Goals
Risks
  • Damage to assets, environment and society
  • Disruptions to business operations
Opportunities
  • Strengthen climate-related risk management and develop a risk management framework to build climate resilience
GRI 302, 303, 304, 305, 306, 307, 308

MATERIAL SOCIAL ISSUES

sunway product quality

PRODUCT QUALITY & SAFETY

Good Health and Well-Being Sustainable Cities and Communities Responsible Consumption and Production
Risks
  • Business reputational risks
  • Disruptions to business operations and performance
  • Regulatory fines with financial and reputational impact
Opportunities
  • Set target to achieve ISO 9001:2015 for all relevant business divisions
  • Set target to reduce quality-related complaints by the public
GRI 416, 417
Sunway employee health and safety

EMPLOYEE HEALTH & SAFETY

Good Health and Well-Being Decent Work and Economic Growth Sustainable Cities and Communities Peace, Justice and Strong Institutions
Risks
  • Safety and health of workers affecting productivity and operations
  • Regulatory fines with financial and reputational impact
Opportunities
  • Partnerships with relevant authorities and academics to spearhead industry-leading standards
  • Set target to achieve ISO 45001:2018 for all relevant business divisions and to reduce recordable work-related injuries
GRI 403
Sunway training and education

TRAINING & EDUCATION

Quality Education Decent Work and Economic Growth Reduced Reduced InequalitiesInequalities Sustainable Cities and Communities
Risks
  • Low talent retention and high employee turnover rate
  • Low customer satisfaction
  • Business reputational risks
Opportunities
  • Develop talent and leadership pipeline with industry-benchmarked learning programmes
GRI 404
customer welfare

CUSTOMER WELFARE

Good Health and Well-Being Sustainable Cities and Communities Peace, Justice and Strong Institutions
Risks
  • Cyberattacks will disrupt business operations, erode trust and damage reputation
  • Poor customer safety will impact customer satisfaction
  • Regulatory fines with financial and reputational impact
Opportunities
  • Leverage technology, digitalisation and artificial intelligence to increase security in townships and safeguard data privacy
  • Leverage auxiliary police to strengthen safety and security of community
GRI 416, 418
sunway 5G huawei innovation

INNOVATION

Industry, Innovation and Infrastructure Sustainable Cities and Communities Partnerships for the Goals
Risks
  • Poor customer satisfaction leading to business and reputational risks
  • Financial impact
Opportunities
  • Leverage technology and digitalisation to pilot industry-leading standards and improve competitiveness
  • Forge new partnerships and relationships to improve brand recognition and value
GRI 201, 203
Sunway labour practices

LABOUR PRACTICES

Gender Quality Decent Work and Economic Growth Industry, Innovation and Infrastructure Reduced Reduced InequalitiesInequalities Sustainable Cities and Communities Peace, Justice and Strong Institutions
Risks
  • Regulatory fines with financial and reputational impact
  • Disruptions to business performance and operations
Opportunities
  • Support international labour and human rights principles
GRI 401, 402, 403, 405, 406, 407, 408, 409, 412
sunway CSR community

COMMUNITY

No Poverty Zero Hunger Good Health and Well-Being Reduced Reduced InequalitiesInequalities Sustainable Cities and Communities Partnerships for the Goals
Risks
  • Branding and reputational risks
Opportunities
  • Leverage innovative solutions and enrichment programmes to generate long-term positive impacts
GRI 413

MATERIAL GOVERNANCE ISSUES

sunway business ethics

BUSINESS ETHICS

Decent Work and Economic Growth Sustainable Cities and Communities Peace, Justice and Strong Institutions
Risks
  • Business reputational risks
  • Disruptions to business operations and performance
  • Regulatory fines with financial and reputational impact
Opportunities
  • Develop robust policies to inculcate good corporate governance, to curb bribery and corruption as well as to promote integrity within the Group
GRI 205, 206
sunway economic performance

ECONOMIC PERFORMANCE

Decent Work and Economic Growth Industry, Innovation and Infrastructure Sustainable Cities and Communities
Risks
  • Disruptions to businesses and operations
  • Financial losses
Opportunities
  • Leverage ‘Build-Own-Operate’ model to strengthen business resilience
GRI 201, 202, 203
sunway systemetic risk management

SYSTEMIC RISK MANAGEMENT

Sustainable Cities and Communities Peace, Justice and Strong Institutions
Risks
  • Regulatory fines with financial and reputational impact
Opportunities
  • Develop a resilient and robust risk management framework and embed Enterprise Risk Management (ERM) into daily business operations
GRI 102

Explore our Sustainability efforts

Peace & Partnerships

Governance as the Foundation for Good
Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability

People

Our People, as Our Force for Good
Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability

Planet

Addressing Climate Change
Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability

Prosperity

Prosperity and Progress for All
Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability

Corporate Sustainability

Committed to Advancing the Sustainable Development Goals
Sustainability
Sustainability

Sustainability Report

This report is prepared in accordance with the Global Reporting Initiative (GRI) Standards. We engaged an external assurance provider to verify the report’s accuracy and reliability of data, initiatives and policies, and to provide an independent assurance statement.

Feedback from our stakeholders is vital for us to continually improve our reporting and sustainability practices. We welcome your views, comments or feedback, which may be directed to sustainability@sunway.com.my.

Explore our sustainability journey
View all past sustainability reports